Remote Communication (ENRC)

Kurzy vedené v angličtině, Communication Skills

In a world where remote work is increasingly the norm, effective communication across digital platforms has become an essential skill for business professionals. This course provides you with the tools to enhance your email, telephone, and video conferencing communication. Participants will gain practical tools for handling difficult situations, improving clarity, and fostering meaningful connections in non-face-to-face (non-F2F) contexts.

Through hands-on practice and expert guidance, you will be prepared to lead and participate confidently in remote communication settings.

THIS TRAINING WILL ENABLE YOU TO:

Communicate effectively through email, telephone, and video conferencing
Write clear, concise, and professional emails suited to various business contexts
Lead and participate in conference calls and webinars with confidence
Handle difficult conversations and resolve conflicts remotely with professionalism
Develop a personal plan for continuous improvement in remote communication skills

WHO SHOULD ATTEND?

Business professionals working in remote or hybrid environments
Team leaders and managers responsible for remote team collaboration
Customer service and client relations staff communicating with clients remotely
Any professional aiming to enhance their virtual communication effectiveness

Private training and tailor-made dates

This topic can only be implemented as a private, not only as a closed corporate course, but also as an individual consultation for individuals.

In the case of a customized course, the outline below is for inspiration only. The final training content, length, and dates will be tailored to the specific input, needs, and objectives of the participants.

We will be happy to prepare a price offer.

KDE A KDY KURZ PROBÍHÁ?

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Privátní školení

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Potřebujete školení přímo u vás ve firmě, nebo upravit obsah a délku na míru? ICT Pro je ideální řešení. Školit můžeme také v angličtině.

Poptat kurz na míru

Náplň kurzu:

Skrýt detaily

Understanding the fundamentals of remote communication in business.

Recognizing challenges in non-face-to-face (non-F2F) communication.
Key differences between email, phone, and video communication.
The importance of clear and concise messaging in remote settings.

Writing effective and professional emails.

Structuring emails for clarity and purpose.
Practicing appropriate tone and language for business emails.
Handling sensitive or complex topics over email.

Mastering telephone and video conference communication.

Developing active listening and clear speaking skills for phone calls.
Presenting yourself professionally in video calls.
Managing engagement and troubleshooting technical issues during virtual meetings.

Handling difficult conversations and conflict resolution.

Techniques for maintaining professionalism in challenging situations.
Strategies for resolving conflicts in remote communication.
Adapting communication styles to diverse and cross-cultural teams.

Časový rozvrh:: 1 den (9:00-16:00)

METHODOLOGY

Interactive lectures
Practical individual and group exercises
Role-playing scenarios and case studies
Analysis and resolution of real-life situations
Instructor feedback and self-reflection
Facilitated discussions and methodical instruction

SITUATIONS YOU COMMONLY DEAL WITH:

Scenario 1: Addressing Misunderstandings Over Email

Situation Description: A client sends an email that seems accusatory or confrontational due to a misunderstanding about project timelines. The client feels deadlines are not being met, although the delays were previously communicated. Responding to this type of email can be challenging, especially in maintaining professionalism while clarifying details without escalating the issue.

Solution Learned in the Course: In this course, you’ll learn techniques for writing a clear, professional response that addresses the client’s concerns directly. You’ll practice using a calm tone, acknowledging the client's frustration, and providing an organized outline of the previous communication and any adjusted timelines. These skills help defuse potential tension while reaffirming your commitment to the client’s satisfaction.

Scenario 2: Managing a Challenging Phone Conversation with a Colleague

Situation Description: During a phone meeting, a disagreement arises with a colleague about responsibilities on a shared project. The colleague feels certain tasks are outside their scope, while you believe they’re essential to their role. Without visual cues, it’s easy for tone and intent to be misinterpreted, potentially leading to increased tension and frustration.

Solution Learned in the Course: This course teaches de-escalation techniques for non-F2F settings, focusing on active listening and paraphrasing to ensure mutual understanding. You’ll learn to approach the situation by calmly summarizing the colleague’s concerns, seeking clarification, and collaboratively exploring solutions. These skills help in resolving the conflict professionally while maintaining a positive working relationship.

Scenario 3: Leading a Video Conference with Participants from Different Cultural Backgrounds

Situation Description: You’re leading a video conference with team members from multiple countries. Each participant has a unique communication style, with some preferring direct statements and others favouring a more indirect approach. This leads to misunderstandings and occasional lapses in participation, causing confusion and reducing the meeting’s effectiveness.

Solution Learned in the Course: In this course, you’ll learn strategies for managing cross-cultural communication, including adjusting language and tone to be more inclusive. Techniques such as asking open-ended questions, summarizing key points for clarity, and setting clear meeting agendas will help foster engagement from all participants. By applying these techniques, you’ll enhance meeting flow and ensure everyone’s voice is respected, leading to more productive outcomes.