Communicate Assertively (ENCA)

Kurzy vedené v angličtině, Communication Skills

This training is designed to provide you with practical tools and techniques to help you express your needs and opinions clearly, handle difficult conversations with confidence, and resolve conflicts constructively in the workplace.

The training focuses on strengthening your communication skills, building self-confidence, setting healthy boundaries, and fostering positive and productive working relationships. You’ll learn how to speak up respectfully, deal with challenging situations calmly, and contribute to a more cooperative team environment.

This training will enable you to:

  • Express your needs and opinions with greater clarity and confidence
  • Stand up for your rights and viewpoints without guilt or fear
  • Gain tools and techniques for managing conflicts and mediating disagreements
  • Identify and articulate key issues clearly
  • Facilitate constructive dialogue and reach mutually acceptable solutions
  • Improve your ability to manage professional relationships, set clear boundaries, and negotiate assertively

Who should attend:

  • Business owners, managers, salespeople, team leaders, and professionals preparing for leadership roles
  • Customer-facing professionals and those working with the public
  • Project managers and team members
  • Professionals working in mediation and facilitation
  • Anyone who wants to improve their assertiveness and communication skills in professional settings

Private training and tailor-made dates

This topic can only be implemented as a private, not only as a closed corporate course, but also as an individual consultation for individuals.

In the case of a customized course, the outline below is for inspiration only. The final training content, length, and dates will be tailored to the specific input, needs, and objectives of the participants.

We will be happy to prepare a price offer.

Lokalita, termín kurzu

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Náplň kurzu:

Skrýt detaily
  • Assertive Communication
    1. What assertive communication is and why it matters
    2. The difference between assertive, aggressive, and passive behavior
    3. Key benefits of assertiveness in personal and professional life
    4. Barriers and limitations to applying assertiveness in practice
    5. Decision-making when practicing assertive communication
  • Assertive self-expression and respect for others
    1. Techniques for self-advocacy in different situations
    2. Assertiveness and respect for others
    3. Identifying and overcoming barriers, self-doubts, fear of judgment, stress, and social
    4. isolation
  • Sharing Feelings and Needs
    1. Awareness of one’s own emotions and needs
    2. Techniques for successfully expressing feelings and needs to others
    3. Structuring messages to be clear and respectful
    4. Techniques for building self-confidence and self-esteem
  • Assertive Responses in Situations
    1. Assertive response to compliments and requests for help
    2. Assertively saying “no” without guilt while maintaining good relationships
    3. Assertive compromise and constructive feedback
    4. Techniques for assertive refusal
    5. How to deal with the consequences of refusal
Časový rozvrh:
1 den (9:00hod. - 16:00hod.)
Jazyk:
English

METHODOLOGY

  • Interactive lectures
  • Practical individual and group exercises
  • Analysis and resolution of real-life situations
  • Instructor feedback and self-reflection
  • Facilitated discussions and methodical instruction

Situations you commonly deal with

Setting boundaries with a colleague who repeatedly interrupts your work

Situation: You’re working on a deadline, but a colleague frequently comes to your desk to chat or ask non-urgent questions. You’ve tried to be polite, but the interruptions keep affecting your focus and productivity.

Solution Learned in the Course: You’ll learn how to communicate your boundaries respectfully and clearly – without sounding cold or dismissive. For example, how to say: “I’d love to continue this later, but I need to focus on this task now – can we catch up after lunch?” You’ll also explore how to set physical or verbal boundaries proactively, so others understand your working rhythm.

Disagreeing with your manager without fear of conflict

Situation: Your manager presents a solution you strongly disagree with – you have facts and arguments, but you hesitate to speak up because you don’t want to be seen as defiant or difficult.

Solution Learned in the Course: You’ll learn how to express disagreement in a calm and constructive way that builds trust. The training offers tools for assertive language that focuses on the issue, not the person – and techniques for speaking up even when there’s a power dynamic. You’ll practice real phrases like “May I offer a different perspective?” or “I see a potential risk here – would you be open to hearing it?”

Navigating emotionally charged conversations with confidence

Situation: A team member responds emotionally to your feedback – they become defensive or even raise their voice. You feel uncomfortable and unsure how to keep the conversation on track without escalating tension.

Solution Learned in the Course: You’ll develop emotional self-regulation techniques and learn how to de-escalate tense conversations while staying firm. The course helps you practice neutral yet confident language, active listening, and setting conversational boundaries like “Let’s take a short pause and continue when we’re both calmer.”