METHODOLOGY
- Interactive lectures
- Practical individual and group exercises
- Analysis and resolution of real-life situations
- Instructor feedback and self-reflection
- Facilitated discussions and methodical instruction
Situations you commonly deal with
Setting boundaries with a colleague who repeatedly interrupts your work
Situation:
You’re working on a deadline, but a colleague frequently comes to your desk to chat or ask non-urgent questions. You’ve tried to be polite, but the interruptions keep affecting your focus and productivity.
Solution Learned in the Course:
You’ll learn how to communicate your boundaries respectfully and clearly – without sounding cold or dismissive. For example, how to say: “I’d love to continue this later, but I need to focus on this task now – can we catch up after lunch?” You’ll also explore how to set physical or verbal boundaries proactively, so others understand your working rhythm.
Disagreeing with your manager without fear of conflict
Situation:
Your manager presents a solution you strongly disagree with – you have facts and arguments, but you hesitate to speak up because you don’t want to be seen as defiant or difficult.
Solution Learned in the Course:
You’ll learn how to express disagreement in a calm and constructive way that builds trust. The training offers tools for assertive language that focuses on the issue, not the person – and techniques for speaking up even when there’s a power dynamic. You’ll practice real phrases like “May I offer a different perspective?” or “I see a potential risk here – would you be open to hearing it?”
Navigating emotionally charged conversations with confidence
Situation:
A team member responds emotionally to your feedback – they become defensive or even raise their voice. You feel uncomfortable and unsure how to keep the conversation on track without escalating tension.
Solution Learned in the Course:
You’ll develop emotional self-regulation techniques and learn how to de-escalate tense conversations while staying firm. The course helps you practice neutral yet confident language, active listening, and setting conversational boundaries like “Let’s take a short pause and continue when we’re both calmer.”