METHODOLOGY
- Interactive lectures
- Practical individual and group exercises
- Analysis and resolution of real-life situations
- Instructor feedback and self-reflection
- Facilitated discussions and methodical instruction
Situations you commonly deal with:
Employees do not see the value of feedback
Situation: You provide feedback, but your employees perceive it as criticism or fail to take it seriously.
Solution Learned in the Course: You will learn techniques to frame feedback in a way that encourages motivation, fosters open dialogue, and leads to tangible improvements.
Performance reviews end with unclear conclusions
Situation: After a performance review, employees often feel uncertain about what they need to improve or what the next steps are.
Solution Learned in the Course: You will gain a structured approach to conducting evaluations, setting clear goals, and outlining a development plan.
Difficult dialogues escalate into conflicts
Situation: When addressing sensitive topics such as underperformance or inappropriate behavior, dialogues often become confrontational instead of productive.
Solution Learned in the Course: You will develop techniques for managing emotions, leading difficult discussions, and finding solutions that drive positive change.
Motivational dialogues do not produce the expected results
Situation: You try to motivate your team, but employees do not respond as expected, showing little initiative or engagement.
Solution Learned in the Course: You will learn how to tailor motivational strategies to individual employees, ensuring they are truly engaged and driven to perform.