METHODOLOGY
- Interactive lectures
- Practical individual and group exercises
- Role-playing scenarios and case studies
- Analysis and resolution of real-life situations
- Instructor feedback and self-reflection
- Facilitated discussions and methodical instruction
SITUATIONS YOU COMMONLY DEAL WITH:
Scenario 1: Manipulative Colleague Using Guilt to Influence Decisions
Situation Description: You have a colleague who constantly uses guilt to manipulate you into taking on additional tasks, even when your workload is already overwhelming. They often say things like, "I always help you when you need it; you could do this one small favour for me" or "If you don't help, I might not meet my deadlines, and it will affect the whole team."
Solution Learned in the Course: In the course, you will learn to recognize guilt-tripping as a form of manipulation and develop assertive communication techniques to address it. The course teaches you to politely but firmly set boundaries by saying something like: "I understand that you're in a tough spot, but my current workload doesn’t allow me to take on extra tasks. Perhaps we can find another solution that works for everyone." This response acknowledges their feelings without compromising your boundaries, while also inviting a more productive solution.
Scenario 2: Dealing with an Aggressive Supervisor
Situation Description: Your supervisor frequently uses aggressive or threatening language to push you and your colleagues to meet tight deadlines. Phrases like "If this isn't done by tomorrow, there will be consequences" are common, leaving you feeling pressured and anxious.
Solution Learned in the Course: In the course, you will learn to differentiate between constructive feedback and verbal aggression. The course equips you with techniques to de-escalate aggressive communication and respond with calm assertiveness. You could respond with: "I understand the urgency of the deadline. Can we discuss what is realistic to achieve within the given time frame and what support I might need to ensure it's done efficiently?" This approach reframes the conversation into a constructive dialogue and avoids reinforcing the aggressive behaviour by focusing on solutions rather than responding emotionally.
Scenario 3: Manipulative Friend Trying to Play the Victim
Situation Description: A close friend frequently plays the victim in conversations, making you feel responsible for their problems. Whenever you try to express your own feelings or needs, they shift the focus back to themselves, saying things like, "You don't understand how hard things are for me right now."
Solution Learned in the Course: In the course, you will learn about the Karpman Drama Triangle and how to recognize when someone is assuming the Victim role. To break this cycle, you’ll learn techniques for redirecting the conversation in a more balanced way. For example, you could say: "I can see you're going through a difficult time, and I want to be supportive. At the same time, I also need us to talk about how we can both support each other in this friendship." This response acknowledges their feelings but also asserts your own needs, helping to avoid getting trapped in a one-sided dynamic.